Resolved -
This incident has been resolved.
Jul 16, 14:06 BST
Update -
Our cloud provide has now resolved their infrastructure issues, and we're actively rolling back our temporary workaround. No downtime is expected at this stage.
Jul 16, 13:50 BST
Update -
We've released a temporary workaround whilst our cloud provider (AWS) address the underlying cause of the timeouts.
Jul 16, 10:55 BST
Update -
We've identified a workaround and are working to release this as soon as possible whilst our cloud service provider addresses their connectivity issues.
Jul 16, 10:28 BST
Monitoring -
The timeout issues are caused by our cloud provider Amazon Web Services (AWS), which is currently experiencing timeout issues across their global infrastructure. We're actively monitoring the situation and will update once we have more information.
Jul 16, 10:07 BST